> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Lookup

In the dashboard, use **User lookup** to view a single end user's recent connection attempts and related events. Support teams can quickly see what the user did and diagnose connection issues.

<Info>
  **ROLE REQUIREMENTS**

  User lookup requires the Admin role. Admins can enable the feature for other users.
</Info>

To look up a user in the production environment:

1. Log in to [Client Dashboard](https://dashboard.mx.com).
2. Select **User lookup**.
3. Type or paste a user ID into the field:
   * The User ID is the user identifier (ID) assigned to the user by your system when it creates the user on the MX platform.
   * Your support staff should have access to the user's User ID within their customer relationship management tool.
   * The User ID is case sensitive and must be an exact match.
4. Select **VIEW USER DETAILS**. The user details page shows user details, external connections, and a timeline of aggregation events.

You can look up users in the development environment two different ways:

* On the production [Client Dashboard](https://dashboard.mx.com), use the environment dropdown and select **Development**, then enter your search criteria.
* On your [INT Client Dashboard](https://int-dashboard.mx.com), enter your search criteria. This automatically queries the INT environment since the dropdown doesn't exist.

## External Connections

After you've entered a user ID, you can identify the connections that user has made. These appear under the **External connections** section. Select a connection to see the following details about it:

* Current status
* Last aggregation attempt
* Last attempt status
* Institution ID
* First added
* Institution URL
* Institution code

## Timeline

After you've entered a user ID, you can see aggregation attempts and a list of accounts that where a connection was established or attempted. These appear under the **Timeline** section.

Three types of requests can appear in the timeline:

* **INITIAL Request**: The first time an end user attempts to connect an external institution.
* **FOREGROUND Request**: An end user logs into the application. For Atrium API and Platform API implementations, after the initial request, FOREGROUND requests only appear when specifically initiated by the API.
* **BACKGROUND Request**: This occurs every 24 hours unless a FOREGROUND request has been made.

For each request listed, select **More details** for the following information:

* Aggregation attempt:
  * Job ID
  * Timestamp
  * Last attempt status
  * Job type: "Aggregation" is the most common job type but you may also see others such as IAV, Identity, Extended History, and more.
  * Request type
* Institution information:
  * Requested institution
  * Institution ID
  * Institution URL
  * Institution code