Skip to main content
When you delete an object on MX, associated child objects are also removed automatically:
  • Deleting a member removes all linked accounts, transactions, and holdings.
  • Deleting a user removes all connected members (and their accounts, transactions, and holdings).
Deleting a user is permanent. Deleted users can never be restored.
MX uses a two-phase deletion process. Deleted objects first enter a soft-deleted state, then are permanently purged approximately two weeks later. Soft-deleted items cannot be restored through the API, though MX may manually restore soft-deleted members in limited circumstances before permanent purging occurs. If a new member is created for the same user and institution with identical credentials, any soft-deleted member will be immediately purged and a fresh record created. For OAuth members specifically:
  • Members in a PENDING state are immediately purged upon deletion by MX and cannot be recovered.
  • Members in other states are soft-deleted and potentially recoverable through MX support before permanent purging.
Once fully purged, all data is permanently lost and cannot be retrieved.